Abraxas CRM

Overview

Business partners expect quick replies, your full attention, for you to be approachable and adaptable whilst paying attention to detail to inform them of developments.  Abraxas CRM assists with this by controlling large quantities of data.

Planning

The planning phase is examined together with our clients. We analyze clients’ wishes, the real conditions and make a plan to provide the solution.

Forming the solution

The ‘forming the solution’ phase controls how the solution is progressed.  The client has the opportunity to state how they wish the solution to be developed.

Implementation

is the last and the most important phase. By paying attention to detail from the beginning and ensuring the project is planned will facilitate effective implementation and optimal performance.“Planning and optimal performance is critical in all projects undertaken with Abraxas”.

Abraxas CRM works in two ways:

• An independent information system, which is the base for the complete business.
• An upgraded base (core) system. The main consideration when introducing a connection with core system is good integration, which enables data exchange between applications.

The CRM application is not just managing the mailing list of your clients. Some of our clients take data about selling, purchasing, services and other business functions from data storage. This enables them to have a client overview regarding those business functions.

Implementation in a banking branch

Abraxas CRM is integrated with some banking branches principle information system.   Abraxas CRM exchanges information related to financial health of the bank clients, their transactions relating to credits and deposits. Abraxas CRM enables clients to be at the centre rather than their credits, deposits and transactions.  Abraxas CRM users are able to obtain information and a complete review of a defined client.  This information can be transferred both to and back from the core system.  The application offers complete control and overview relating to the client’s contact history to the employees. Application enables complete view over clients’ business with bank to the managers and directors.

Complete sale support for the company

The CRM application operates like a base information system, which offers complete sale support for the company's functions. The main advantage of using a business CRM is that the client is at the centre.  Every detail is recorded including every call made and general customer feedback relating to other services the client may be interested in. By having this detailed history of the clients’ banking transactions other business the client may be interested in can be focused and better quality service can be delivered. By using this application all historical information can be displayed, whilst the client is on the phone, meaning that you can identify alternative or any further products the client may be interested in. With properly organized database can you give feeling to your client that she is the most important. By using this application you can ensure that your client feels important and special.

Forming questionnaire

A questionnaire can be formulated by which you can use to either call your clients or to use when clients are calling you.  This assists with gaining customer feedback in relation to satisfaction of service and any suggestions or complaints they may have.  This will enable you to have more awareness of your clients needs and ensure the correct product is available.